Shipping Policy

Last updated: January 17, 2026

At Haelix Co, we work with third-party suppliers, fulfillment partners, and courier services to process and deliver orders.

1. Order Processing

Orders are generally processed within 2–5 business days after successful payment confirmation.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

Processing may take longer during:

• Sales and promotional periods

• Public holidays

• High-demand periods

• Supplier or fulfillment delays

• Unforeseen operational circumstances

2. Delivery Time

After processing, estimated delivery generally takes:

India: 5–15 business days

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier service, supplier location, weather, holidays, logistics disruptions, and other circumstances outside our reasonable control.

3. International Shipping

If international shipping is available for a particular product, applicable delivery times, shipping charges, customs duties, taxes, or import charges may vary depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless explicitly stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Free shipping may be offered on selected products, orders, locations, or promotional campaigns.

5. Order Tracking

Where tracking is available, tracking information will be provided to the email address or contact information associated with the order.

Tracking information may take some time to become active after the shipment is handed over to the carrier.

6. Delivery Delays

Haelix Co is not responsible for delays caused by:

• Courier or logistics providers

• Incorrect or incomplete shipping addresses

• Customer unavailability

• Weather conditions

• Public holidays

• Customs clearance

• Government restrictions

• Natural disasters

• Supplier or fulfillment disruptions

• Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will assist in investigating the shipment.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order has not yet been processed, we will make reasonable efforts to update the shipping address where possible.

Once an order has been processed or shipped, address changes may not be possible.

Additional shipping charges may apply if a shipment needs to be re-sent due to an incorrect address provided by the customer.

8. Failed Delivery

If a courier attempts delivery and the package cannot be delivered because the customer is unavailable, the address is incorrect, or the customer refuses or fails to accept the package, the shipment may be returned to the sender or fulfillment partner.

Any available resolution will depend on the circumstances and the applicable courier and fulfillment arrangements.

9. Lost or Damaged Shipments

If your order arrives damaged, please contact us as soon as possible with photographs of the product and packaging.

If an order is lost in transit, we may investigate the shipment with the relevant courier or fulfillment partner and determine the appropriate resolution.

10. Products Shipped Separately

Because Haelix Co may work with multiple suppliers or fulfillment partners, products from the same order may occasionally be shipped separately and may arrive at different times.

This does not necessarily mean that an item is missing.

11. Contact

For shipping-related questions:

 

Haelix Co
Email: Info@haelix.com